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Buyer Questions

How many licenses are included in a purchase?

A single purchase provides access for one educator to use the resource. If you wish to have multiple licenses, you must buy one product for each educator using the product. Our system will automatically set a 10% discount for each additional license.

How do I search for products?

You can search for products either on the homepage or by selecting Products on the top panel of the website.

Where can I find the products I have already purchased?

Select the person icon on the top panel of the website (left of the My Store button). Then, click orders on the left-hand panel.

How do I access a product once I have made a purchase?

Once you have made a purchase, you will receive an email in your inbox with a link to your download.

Why am I being charged a sales tax?

Most businesses in Canada have to collect the goods and services tax (GST)/harmonized sales tax (HST) on taxable supplies of property (goods) and services made in Canada, including intangible personal property, such as intellectual property rights, admissions and digitized products downloaded over the Internet.

The HST applies in the provinces that have harmonized their sales tax with the GST. These provinces are New Brunswick, Nova Scotia, Newfoundland and Labrador, Ontario and Prince Edward Island.

The GST is imposed on the supply of taxable property and services in the remaining provinces and territories, with the addition of a provincial sales tax or a retail tax depending on the jurisdiction. There is no provincial sales tax in Alberta or in Canada’s three territories.

The sales tax charged depends on your location as a buyer.
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